Thank you for shopping with us! We want you to be satisfied with every purchase. If you’re not completely happy, you can return your products within 14 working days from the date of delivery, provided that they meet the following conditions:
Conditions for Returns:
- The product(s) must be in their original, unopened packaging.
- The items should be unused and in the same condition as when received.
- All original tags, seals, and labels must be intact.
- Proof of purchase (receipt or order confirmation) must be provided.
Return Process:
- Contact our customer service team at [contact email/phone] within 14 working days of receiving your order.
- Provide your order number and details of the items you wish to return.
- Our team will give you instructions on how to return the products.
- Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.
Refunds:
- Refunds will be processed within [insert number] days after we receive and inspect the returned items.
- The refund will be issued to the original payment method.
- Please note that shipping costs are non-refundable, unless the return is due to our error.
Damaged or Incorrect Items:
- If you receive a damaged or incorrect product, contact us immediately. We will arrange for a replacement or refund and cover return shipping cost