{"id":625,"date":"2025-11-13T13:57:53","date_gmt":"2025-11-13T13:57:53","guid":{"rendered":"https:\/\/www.fragranceonline.co.za\/?page_id=625"},"modified":"2025-11-13T13:59:40","modified_gmt":"2025-11-13T13:59:40","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/www.fragranceonline.co.za\/?page_id=625","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"625\" class=\"elementor elementor-625\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86c93cc e-flex e-con-boxed e-con e-parent\" data-id=\"86c93cc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d01a7f1 elementor-widget elementor-widget-text-editor\" data-id=\"d01a7f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Thank you for shopping with us!<\/strong> We want you to be satisfied with every purchase. If you&#8217;re not completely happy, you can return your products within 14 working days from the date of delivery, provided that they meet the following conditions:<\/p><p><strong>Conditions for Returns:<\/strong><\/p><ul><li>The product(s) must be in their original, unopened packaging.<\/li><li>The items should be unused and in the same condition as when received.<\/li><li>All original tags, seals, and labels must be intact.<\/li><li>Proof of purchase (receipt or order confirmation) must be provided.<\/li><\/ul><p><strong>Return Process:<\/strong><\/p><ol><li>Contact our customer service team at [contact email\/phone] within 14 working days of receiving your order.<\/li><li>Provide your order number and details of the items you wish to return.<\/li><li>Our team will give you instructions on how to return the products.<\/li><li>Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.<\/li><\/ol><p><strong>Refunds:<\/strong><\/p><ul><li>Refunds will be processed within [insert number] days after we receive and inspect the returned items.<\/li><li>The refund will be issued to the original payment method.<\/li><li>Please note that shipping costs are non-refundable, unless the return is due to our error.<\/li><\/ul><p><strong>Damaged or Incorrect Items:<\/strong><\/p><ul><li>If you receive a damaged or incorrect product, contact us immediately. We will arrange for a replacement or refund and cover return shipping cost<\/li><\/ul><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Thank you for shopping with us! We want you to be satisfied with every purchase. If you&#8217;re not completely happy, you can return your products within 14 working days from the date of delivery, provided that they meet the following conditions: Conditions for Returns: The product(s) must be in their original, unopened packaging. The items [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/pagebuilder.php","meta":{"zakra_page_container_layout":"customizer","zakra_page_sidebar_layout":"customizer","zakra_remove_content_margin":false,"zakra_sidebar":"customizer","zakra_transparent_header":"customizer","zakra_logo":0,"zakra_main_header_style":"default","zakra_menu_item_color":"","zakra_menu_item_hover_color":"","zakra_menu_item_active_color":"","zakra_menu_active_style":"","zakra_page_header":true,"_eb_attr":"","footnotes":""},"class_list":["post-625","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return Policy | Fragrance Online<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fragranceonline.co.za\/?page_id=625\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy | Fragrance Online\" \/>\n<meta property=\"og:description\" content=\"Thank you for shopping with us! 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